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Contact Customer Service

We're changing the way we do things at EzyDVD in order to provide you with a better, more efficient service. From now on, our customer service team will be able to assist you via email, 9am to 5pm Monday to Friday. Please send your enquiry to enquiriesdesk@ezydvd.com.au and we will get back to you as a priority. Now we can answer more of your queries each day - meaning speedy, accurate responses as usual. Thank you.


Cancellations

For cancellations please contact us immediately via cancellationsdesk@ezydvd.com.au. In order for us to successfully process your request and cancel your order – please allow minimum 48 hours notice (please allow extra time over weekend or long weekends).

Declined Orders

Please direct all enquiries about declined orders to the following: declineddesk@ezydvd.com.au (Please do not duplicate your request to any other email address on this site.)

Product Enquiries

We always endeavour to have correct product information regarding subtitles, languages, audio specifications, special features etc. Our website is updated every day with product information and generally speaking, if information regarding a title is not listed on our site then it is currently unavailable to us.

If you are looking for a particular title, please perform a quick search to find it on our site. If the title cannot be found, then unfortunately the title is most likely unavailable in Australia and we are unable to supply the title, however our dedicated team of specialists will try and source more information for you. Please direct your questions to: enquiriesdesk@ezydvd.com.au

Offline Orders

To place an offline order please direct your enquiry to enquiriesdesk@ezydvd.com.au Please provide your delivery address and preferred payment type. If possible please also provide links to the products you wish to order.

Returns / Faulty Discs

If you have a faulty disc, please check our FAQ page first for helpful tips as the disc may not be faulty.
Please also read our Returns & Exchanges policy via our Terms & Conditions

Direct all your enquiries to returnsdesk@ezydvd.com.au (Please do not duplicate your request to any other email address on this site.)

General Enquiries

For all other enquiries please contact us at the following address: enquiriesdesk@ezydvd.com.au (Please do not duplicate your request to any other email address on this site.)

Please ensure you include your order number with your enquiry so that we can assist you better.

Webmaster

Direct all your technical enquiries or difficulties to webmaster@ezydvd.com.au(Please do not duplicate your request to any other email address on this site.)

Contact Information:

Fax:
(+61 3) 9495 6255
Postal Address:
EzyDVD
Level 1
5 Harper st
Abbotsford VIC 3067
Australia
ABN:
73 144 018 002


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