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We listen and respond to all your queries promptly. Please advise us if there is anything we can do to make your online visit better. Our office hours are 9:00am to 5:00pm AEST Monday to Friday. To help serve you better, we have compiled answers to some of the more frequently asked customer service questions for your quick reference. Check here for more info! CancellationsAll online orders can be cancelled at any time prior to dispatch via the order management tools present in the 'Orders Pending' section of the User Options page.For offline orders you may either email or call us on 1300 367 068. It is imperative that you allow 48 hours notice prior to shipping to guarantee offline order cancellations. Direct all enquiries to: cancellations@ezydvd.3ps.com.au (Please do not duplicate your request to any other email address on this site.) Declined OrdersPlease direct all enquiries about declined orders to the following: declines@ezydvd.3ps.com.au (Please do not duplicate your request to any other email address on this site.)Product EnquiriesWe always endeavour to have correct product information regarding subtitles, languages, audio specifications, special features etc. Generally speaking, if this information is not listed on our site then it is currently unavailable to us.If you are looking for a particular title, please perform a Quick Search or alternatively a Power Search to find it on our site. If the title cannot be found, you may want to check our FAQ page for a list of search tips. If your query still remains unfulfilled then unfortunately the title is most likely unavailable in Australia and we are therefore unable to supply. As the information on our site is as up-to-date as possible, we are regrettably unable to provide further product or release details on items not listed on our site. For all other enquiries, please direct your questions to: enquiries@ezydvd.3ps.com.au (Please do not duplicate your request to any other email address on this site.) Returns / Faulty DiscsIf you have a faulty disc, please check here first.Direct all your enquiries to returns@ezydvd.3ps.com.au (Please do not duplicate your request to any other email address on this site.) General EnquiriesFor all other enquiries please contact us at the following address: enquiries@ezydvd.3ps.com.au (Please do not duplicate your request to any other email address on this site.)Please ensure you include your username or order number with your enquiry so that we can assist you better. WebmasterDirect all your technical enquiries or difficulties to webmaster@ezydvd.3ps.com.au (Please do not duplicate your request to any other email address on this site.)Contact Information:
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